Shipping policy
Order Processing
All orders are processed within 1–3 days, including weekends and holidays.
Please note that processing time is separate from shipping time. Once your order has shipped, delivery times will vary based on your selected shipping method and location.
Domestic Shipping (United States)
We offer standard and expedited shipping via USPS, FedEx, and UPS.
Shipping rates and estimated delivery times are calculated at checkout.
International Shipping
We ship to select international destinations via USPS and DHL Express.
Shipping rates and delivery times are calculated at checkout.
International orders may be subject to additional fees depending on the destination country.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear.
Shipping Delays
While we work to ensure timely delivery, occasional delays may occur due to factors outside of our control, such as carrier issues or weather conditions.
Incorrect Addresses
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, additional shipping fees may apply.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us at info@collapsobyxan.com within 7 days of the expected delivery date, and we will work quickly to resolve the issue.
Delivered Packages
Once a package is marked as delivered by the carrier, it is considered successfully delivered. We recommend shipping to a secure location when possible.