Refund policy
Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
- Unused and in original condition
- Free of any signs of wear (including scratches, scuffs, wheel use, or damage)
- Returned with all original packaging, tags, and components
Proof of purchase is required.
Starting a Return
To initiate a return, please contact us at info@collapsobyxan.com.
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
If your return is approved, you will receive instructions along with a return shipping label.
Return shipping costs may be deducted from your refund unless the item is defective or incorrect.
Return Address
Collapso LLC
645 Solomons Island Rd
Unit #2011
Prince Frederick, MD 20678
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
We do not accept returns on:
- Items that show signs of use (including travel wear, dirt, or damage)
- Final sale items
- Gift cards
Exchanges
If you would like to exchange an item, we recommend initiating a return and placing a new order to ensure the fastest processing.
Refunds
Once your return is received and inspected, we will notify you of approval.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
If more than 15 business days have passed after approval, please contact us at info@collapsobyxan.com.
EU Customers
If your order is shipped to the European Union, you have the right to cancel or return within 14 days, provided items meet the return conditions above.